Return & Refund Policy

Last Updated: August 27, 2026

At iodida.com, we want customers to have a clear understanding of our return and refund process. This policy explains when an item may be returned, the conditions that apply, how to request a return, how returned items are reviewed, and how approved refunds are processed.

1. Return Window

Eligible items may be returned within 30 days from the date of delivery. Returns must be shipped within the 30-day return period.

2. Return Eligibility

An item may be eligible for return when it is within the 30-day return window and meets the return conditions described in this policy. A product does not need to be defective or damaged to qualify for a return, provided the applicable return conditions are satisfied.

3. Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unworn and in their original condition.
• Items must be returned with original tags and packaging when applicable.
• Items must not be damaged, washed, altered, or used.
• Customers should contact our customer support team before sending a return.
• Returns must be shipped within the 30-day return period.

4. Return Request

Before sending an item back, please contact our customer support team with your order number and return details. Contacting support before shipping the return allows us to provide the appropriate return instructions.

5. Return Instructions

After your return request is reviewed and approved, our customer support team will provide the return instructions. Please follow the instructions provided when sending the item back.

6. Return Shipping

We cover the return shipping costs. Customers will not be charged any return shipping fees.

7. Returned Item Review

Once the returned item is received, it will be reviewed to confirm that it meets the return conditions described in this policy. The item must be unworn, in its original condition, and must not have been washed, altered, damaged, or used. Original tags and packaging must also be included when applicable.

8. Refund Approval

After the returned item has been received and inspected, the return will be reviewed for refund eligibility. A refund is processed when the returned item has been received and approved.

Items that have been worn, washed, damaged, altered, or used may not be eligible for a return. Items without required original tags or packaging may also be excluded where applicable.

9. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

10. Refund Processing Time

Refunds are processed within 10 business days after the returned item has been received and approved.

11. Restocking Fee

We do not charge a restocking fee for eligible returns.

12. Damaged Items

If an item arrives damaged, please contact our customer support team within 7 days of delivery. Include your order number and clear photos of the damaged item so our team can review the issue.

We will review the information provided and arrange an appropriate solution when applicable.

13. Wrong Items

If you receive an incorrect item, please contact our customer support team within 7 days of delivery. Provide your order number and photos of the item received so that we can review the issue.

We will review the order information and the item received and assist with an appropriate solution at no additional cost when applicable.

14. Missing Items

If an item is missing from your order, please contact our customer support team as soon as possible after delivery. Provide your order number and details about the missing item.

We will review the order and shipment information and assist with the issue based on the information available.

15. Lost Packages

If the carrier confirms that a package has been lost in transit, please contact our customer support team. Provide your order number and relevant tracking information so that we can review the order and shipment details and work with the carrier to resolve the issue.

After reviewing the available information, our support team will assist with an appropriate solution based on the circumstances of the shipment.

16. Incorrect Customer-Provided Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, please contact our support team for assistance. Additional shipping arrangements may be required.

17. Customer Support

If you have questions about a return, refund, damaged item, wrong item, missing item, lost package, or address issue, please contact our customer support team.