Cancel / Change Order

Last Updated: August 27, 2026

At iodida.com, cancellation and order-change requests are handled according to the stage of your order. Customers may request a cancellation or order change before the order has entered processing. Once processing has started, changes or cancellation may no longer be possible. Once an order has shipped, it cannot be canceled or modified.

1. Cancellation Window

Customers may request to cancel an order before the order has been processed for fulfillment. There is no fixed number of hours or days specified for cancellation. The cancellation window is based on whether the order has entered fulfillment processing.

Because orders may move into processing, customers should contact our support team as soon as possible after placing an order if they want to request a cancellation.

2. Order Change Window

Order changes, including changes to the shipping address or product, may be requested before the order enters processing.

We will do our best to accommodate an eligible change request, but changes cannot be guaranteed once processing has started.

3. How to Request Cancellation

If you want to cancel an order, contact our customer support team as soon as possible and before the order has been processed for fulfillment.

Please provide your order number and explain that you are requesting cancellation. Our support team will review the order status and determine whether the cancellation can still be accommodated.

4. How to Request an Order Change

To request a change to your order, contact our customer support team before the order enters processing. Include your order number and clearly describe the requested change.

Order changes may include a requested shipping address change or product change. We will do our best to accommodate the request, but a change cannot be guaranteed once processing has started.

5. Orders Before Processing

Before an order enters processing, customers may request cancellation or changes to the order. Contacting support promptly is recommended because an order may move into processing after it has been placed.

Our support team will review the order status and assist with the request based on whether processing has begun.

6. Orders After Processing Begins

Once an order has entered the fulfillment process, cancellation or changes may no longer be possible.

If the order can no longer be canceled or changed because processing has started, customers may use the 30-day return policy after delivery, provided the item meets the applicable return conditions.

7. Orders After Shipment

Once an order has been shipped, it cannot be canceled or modified.

If you no longer want an item after it has been shipped, you may wait for delivery and request a return according to our 30-day Return & Refund Policy, provided the item meets the applicable return conditions.

8. Refund Handling

If a cancellation is accepted, any applicable refund will be handled based on the circumstances of the order. This policy does not provide an automatic refund for every cancellation request.

For approved returns after delivery, refunds are issued to the original payment method used for the purchase. Refunds for approved returns are processed within 10 business days after the returned item has been received and approved.

9. Customer Support

If you need to cancel or change an order, please contact our customer support team as soon as possible. Providing your order number and clearly explaining your request will help our team review the order status.